1. Our Satisfaction Guarantee

We want you to be completely satisfied with your SodaSlim purchase. We stand behind the quality of our product and offer a 30-day satisfaction guarantee from the date of delivery. If you are not satisfied with your purchase for any reason, please contact us within 30 days to initiate a return or refund request.

2. Return Eligibility

To be eligible for a return, the following conditions generally apply:

• The return request must be initiated within 30 days of the delivery date.
• Items must be in their original packaging where possible.
• Proof of purchase (order confirmation or receipt) is required.

Please note that eligibility and specific return terms are ultimately governed by the merchant from whom your order was fulfilled. If you purchased through a third-party retailer or affiliate partner, their return policy may apply. Please contact our support team for clarification specific to your order.

3. How to Initiate a Return

To begin the return process, please contact our customer support team within 30 days of your delivery date:

• Email: contact@customercs.com
• Phone: +1 (507) 448-8190

Please include the following information in your request:

• Your full name and the email address used for the order
• Your order number
• The reason for your return or refund request
• Photos if the product was received damaged

Our team will respond within 1–2 business days with instructions for the return process.

4. Refund Process

Once your return is approved and received (where applicable), refunds will be processed to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear in your account after it has been processed on our end. The exact timing depends on your bank or credit card provider's processing schedule.

Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

5. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 5 business days of delivery with photographs of the damaged packaging and product. We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

For health and safety reasons, opened dietary supplement products are generally not eligible for return unless the product was received in a damaged or defective condition. If you have concerns about your order, please contact us before opening the product.

7. Exchanges

We do not currently offer direct product exchanges. If you would like a different package size, we recommend initiating a return (if eligible) and placing a new order for your desired package.

8. Contact Information

For any return, refund, or product quality concerns:

• Email: contact@customercs.com
• Phone: +1 (507) 448-8190
• Hours: Monday–Friday, 9 AM – 5 PM CST