Shipping Policy

Last Updated: June 1, 2025

1. Order Processing Time

All orders are processed within 1–3 business days of being placed (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will begin processing on the next business day.

You will receive a confirmation email immediately after placing your order, and a second email with tracking information once your order has shipped.

2. Shipping Methods & Estimated Delivery Times

We offer the following shipping options for domestic U.S. orders:

  • Standard Shipping (5–7 business days): Available for all orders. A small shipping fee may apply for orders below the free-shipping threshold.
  • Expedited Shipping (2–3 business days): Available at checkout for an additional fee.
  • Free Shipping: All 3-bottle and 6-bottle package orders qualify for free standard shipping within the contiguous United States.

Delivery timeframes are estimates from the date of shipment, not the date of order placement. Actual delivery times may vary based on carrier conditions, weather events, or other factors outside our control.

3. Shipping Destinations

We currently ship to all 50 U.S. states. International shipping availability varies. If you are located outside the United States and are interested in placing an order, please contact our customer support team at contact@customercs.com to inquire about availability in your region.

4. Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's tracking page. Please allow 24–48 hours after receiving your tracking email for the tracking information to update in the carrier's system.

If you have not received a tracking email within 5 business days of placing your order, please contact us at contact@customercs.com with your order number.

5. Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of purchase. SodaSlim Wellness is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete shipping address provided by the customer. If you realize you've entered an incorrect address, please contact us immediately at contact@customercs.com — we will do our best to update the address before your order ships, but we cannot guarantee changes can be made once an order has been processed.

6. Lost or Delayed Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

  • Check with neighbors, building management, or other household members who may have received it.
  • Check in safe locations where delivery drivers commonly leave packages.
  • Contact the carrier directly with your tracking number.

If your package appears to be genuinely lost (no movement on tracking for more than 7 business days), please contact us at contact@customercs.com and we will work with you to resolve the issue.

7. Damaged Packages

If your order arrives damaged, please photograph the damage (both the outer packaging and the product) and contact us within 5 business days of delivery at contact@customercs.com. We will arrange a replacement or refund as appropriate.

8. Contact Information

For shipping-related questions, please contact our customer support team: